Shipping & Returns
Information on shipping of artwork purchased online at The Leith Gallery and our returns policy is listed below.
Please note that the price advertised of artwork for sale is exclusive of shipping and packaging which varies according to size, weight, destination and carrier, and will be quoted on an individual basis. Please call or email us for a quote (providing details of your address) prior to finalising your transaction.
Our contract
When you place an order to purchase a product online from The Leith Gallery, we will send you an email confirming the receipt and details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation Email”). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract. All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.
Packing Your Order
Great care is taken to ensure that your purchase reaches you in the same condition that they leave The Leith Gallery.
Availability
We list availability information for products sold by us on the website. Beyond what we say on the website, we cannot be more specific about availability.
Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
Delivery Policy
All confirmed orders with cleared funds will be despatched within 1-5 working days. If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund. Please advise us if you do not receive your item(s) within 10 days of placing your order so that we can trace the parcel. Delivery must be to the same address as your credit card billing address.
Customers must provide a contact number/email address and we will confirm the shipping costs before proceeding with the sale.
Customs
When ordering goods from The Leith Gallery for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from The Leith Gallery, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities
Returns Policy
All orders are carefully checked prior to despatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation. We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit or faulty, please notify us within 3 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Goods that are not acceptable for any other reason may be returned within 3 days for a refund but you must contact us first for authorisation. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge and the cost of returning the goods. This does not affect your statutory rights.
